Compliments and concerns
Your Feedback Matters
At Value Loans, we’re committed to delivering a high standard of service and building long-term relationships with our clients.
Your feedback, whether it’s a compliment or a concern helps us improve and ensures we continue to provide the level of service you expect.
Compliments
If you’ve had a positive experience with our team, we’d love to hear about it.
Your feedback not only motivates our team but also helps us recognise and maintain the level of service we aim to deliver to every client.
Have any Questions? Call us Today!
0468 918 454
Concerns & Complaints
If something hasn’t met your expectations, we encourage you to let us know.
We take all concerns seriously and have a clear process in place to resolve issues fairly, promptly, and transparently. You can contact us using the details below and provide as much information as possible so we can assist you effectively.
How to Contact Us
Phone: 0468 918 454
Email: [email protected]
Our Process
- We aim to resolve concerns as quickly as possible, often immediately.
- If further investigation is required, we will acknowledge your complaint within 5 business days.
- We will keep you informed throughout the process.
- In most cases, we aim to resolve complaints within 45 days.
Once your matter has been reviewed, we will provide a clear outcome along with the reasons for our decision.
If You’re Not Satisfied
If your concern remains unresolved, or you have not received a response within 45 days, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme.
Website: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001
Time limits may apply, so we recommend contacting AFCA as soon as possible if required.